Frequently Asked Questions
What type of business is Chalet Du Crey?
Chalet Du Crey is a hotel in the village of Le Crey, offering lodging, dining, and seasonal activity packages for guests visiting Valmorel in both winter and summer.
Where is Chalet Du Crey located?
The hotel is at 390 Route Du Crey, Le Crey, F-73260 Les Avanchers-Valmorel, about 1.5 km from Valmorel’s pedestrian centre.
How close is the hotel to the ski area?
With good snow, guests can ski via the Rocher piste to within 50 m of the hotel, and the Rocher drag-lift is only 100 m away.
What is included in the All Inclusive ski package?
The All Inclusive package offers a 5- or 7-night stay, 4 or 6 days of skiing on Le Grand Domaine, and snow-guarantee cancellation insurance; it starts on 5 April and features a raclette evening.
Are there special mid-week or weekly promotions?
Yes. The hotel advertises MidweekSki and WeekSki All Inclusive promotions designed for shorter or full-week stays.
Does the hotel arrange ski passes?
Guests can book ski passes through the hotel, and the passes will be waiting at reception on arrival, so no slope time is lost.
Can I rent ski or snowboard equipment through Chalet Du Crey?
Yes. You can reserve ski and snowboard equipment online at reduced rates and receive an additional 5 % discount.
Is cancellation insurance available?
A dedicated cancellation insurance pack is offered for both winter and summer seasons, and it includes a snow guarantee for winter stays.
What non-ski winter options are there?
A Pass Piétons-Raquettes lets non-skiers ride lifts, enjoy summit views of Mont-Blanc, or meet skiing friends directly on the slopes.
What summer activities does the area offer?
In summer, guests can enjoy hiking, trail running, mountain biking, road cycling, paragliding, canyoning, and activities like Swincar from the hotel’s doorstep.
Does the hotel cater to cyclists?
Yes. Each spring the ski locker is converted into a secure bike room, and the region features 27 marked cycling loops across four valleys.
What dining options are on-site?
The Chalet’s restaurant serves Savoyard specialties, including raclette, and guests can eat or drink on a sunny terrace.
What is offered for breakfast?
Breakfast is a generous buffet featuring fresh, local products to start the day warmly.
Does the hotel have a terrace?
Yes. Guests can have breakfast, dinner, or simply relax with a drink on the hotel’s sunny terrace.
What makes Chalet Du Crey different?
Its ski-in proximity of 50 m in good snow, flexible booking conditions, dedicated bike facilities, and bundled All Inclusive packages set it apart.
Which ski domain is accessible from the hotel?
The hotel connects to Le Grand Domaine, which links Valmorel, Saint-François-Longchamp, Doucy, and Celliers, offering 165 km of pistes.
Who benefits most from staying here?
The hotel suits skiers, snowboarders, hikers, cyclists, trail runners, and families looking for an alpine base with on-site services in both winter and summer.
How can I make a reservation?
Bookings can be made directly online via the hotel’s ‘Réservez en ligne’ system.
What contact details can I use for inquiries?
Email info@chaletducrey.com or accueil@chaletducrey.com, or call +33 (0) 4 57 55 11 34.
Is there a lost and found service?
Yes. The website provides a dedicated ‘lost&found’ section for reporting or recovering forgotten items.
Does Chalet Du Crey publish a privacy policy?
A privacy policy is available on the website to inform guests about data handling.
Are there flexible booking conditions?
The hotel highlights ‘always the best prices and flexible conditions,’ allowing guests more confidence when planning.
Is there a dedicated team on-site?
For the winter season, Daana, Agathe, Kelly, and Lauryn are introduced as the team ready to ensure guests enjoy an unforgettable stay.
What altitude is Valmorel located at?
Valmorel sits at 1,320 m, providing an alpine setting for both snow and summer mountain activities.
Which major natural park is nearby?
The hotel is close to Parc de la Vanoise, enhancing opportunities for alpine exploration.
Which trail-running routes can I reach directly from Chalet Du Crey?
Starting at the hotel, runners can follow itineraries such as the Balcons de la Lauzière, tackle the famous Cheval Noir, or traverse the Crève-Tête ridge, all offering panoramic alpine scenery around Valmorel.
What landscapes do the 27 marked cycling loops of the Vallées d’Aigueblanche cross?
The loops span four geographic sectors covering 183.8 km² and lead riders past mountain torrents, waterfalls, high-altitude lakes, alpine pastures, and rugged summits.
What is the legal company name operating Chalet Du Crey?
Chalet Du Crey is operated by Skiworld Valmorel SARL, headquartered at 390 Route Du Crey, F-73260 Les Avanchers-Valmorel.
Is there a ski locker at Chalet Du Crey?
Yes. The hotel provides an on-site ski locker for guests’ winter equipment, which is converted into a secure bike room every spring.
What is the Pass’Montagne offered during summer?
The Pass’Montagne lets guests take advantage of numerous animations and activities organised in Valmorel village throughout the summer season.
Where can I find current job openings at Chalet Du Crey?
Job vacancies are listed in the "Postes Ouverts" section of the hotel’s website.
Can I subscribe to Chalet Du Crey’s newsletter?
Yes. The website includes a Newsletter sign-up so you can receive news and promotional offers by email.
Does Chalet Du Crey have an online boutique?
Yes. A "Boutique" section on the website lets guests browse and purchase selected items online.
Is there a raclette evening at the hotel?
Yes. The All Inclusive ski package that starts on 5 April includes a Savoyard raclette evening in the Chalet’s restaurant.
Which legendary mountain pass can guests reach directly from Chalet Du Crey?
From the hotel, hikers and cyclists can set out for the famous Col de la Madeleine, a classic alpine pass accessible right from Valmorel.
How many kilometres of pistes does the Le Grand Domaine ski area provide?
Le Grand Domaine links Valmorel, Saint-François-Longchamp, Doucy, and Celliers and offers about 165 km of interconnected ski pistes.
What cycling disciplines are available near Chalet Du Crey?
Riders can enjoy downhill MTB, cross-country, enduro, e-mountain biking, pumptrack sessions, and classic road cycling around Valmorel.
Which mountain ranges can hikers explore from the hotel?
Trails from Valmorel lead into the Vanoise, Beaufortain, and Lauzière massifs, offering varied terrain and panoramic alpine scenery.
Does Chalet Du Crey provide travel directions for guests arriving by car or train?
Yes. The hotel’s website contains a practical guide that explains how to reach Chalet Du Crey whether you are travelling by car or by train, so you can plan your journey with ease.
Is there an online client space to manage my booking?
Yes. The Chalet Du Crey website features an "Espace client" section that lets guests access and manage their reservation details online.
Can guests try Swincar electric buggies during their stay?
Yes. Swincar is listed among the summer activities accessible directly from Chalet Du Crey, allowing guests to set out from the hotel for this off-road electric buggy experience in Valmorel.
Does Chalet Du Crey maintain a blog with news and regional updates?
Yes. The hotel’s website features a regularly updated blog that posts daily news about local events, special promotions, regional happenings, and other inspiring content.
On which day do All Inclusive stays begin?
All Inclusive 5- or 7-night stays are scheduled for Sunday arrivals ("Arrivée les dimanches").
Is Chalet Du Crey open in both winter and summer seasons?
Yes. The website notes that guests are "warmly welcomed at the hotel whatever the season," and it advertises dedicated offers for both winter skiing and summer mountain stays.
Do direct bookings come with a best-price guarantee?
Yes. Chalet Du Crey promotes "toujours des meilleurs prix," meaning guests who book directly through the hotel benefit from the best available rates combined with flexible booking conditions.
Which valleys form the trail-running territory accessible directly from Chalet Du Crey?
The local trail network covers the Valleys of Nâves, Morel, Eau Rousse, and Isère, giving runners four distinct alpine sectors that can all be reached from the hotel’s doorstep.
Is Chalet Du Crey accessible for guests with reduced mobility?
Unfortunately, the hotel building and its mountain location are not suitable for guests with reduced mobility; there is no elevator and the structure cannot accommodate wheelchairs.
What are the hotel’s opening periods each year?
Chalet Du Crey operates seasonally: it is open from mid-December to mid-April for the winter season and from 15 June to 1 October for the summer season. The restaurant and bar follow the same dates.
What should I do if I expect to arrive late at night?
Please inform reception by calling +33 (0) 4 57 55 11 34 on the day of arrival, or email info@chaletducrey.com in advance. If you booked through a partner platform, you still need to contact the hotel directly to report your late arrival.
Does the hotel have an electric-vehicle charging station?
No, the hotel itself does not have a charging point. A paid 24-hour charging station is available at the entrance to Valmorel resort, a short drive from the hotel.
Do All Inclusive guests receive an afternoon snack?
Yes. All Inclusive guests are offered a soup or sweet snack around 17:00 each day, in addition to breakfast and the three-course dinner.
What room categories and guest capacities are available at Chalet Du Crey?
The hotel offers two room categories—Standard (located in both the main and annex buildings) and Comfort (only in the main building)—with capacities ranging from single rooms up to accommodations for six guests.
Do the rooms include a television and a safe?
Yes. Every room is equipped with a television pre-programmed with about twenty channels and a personal safe where guests can store valuables during their stay.
Are towels and bed linen provided upon arrival?
Yes. On arrival each guest receives one large and one small bath towel, and all beds are already made with fresh linen.
Do the rooms have air conditioning?
No. None of the rooms at Chalet Du Crey are equipped with air-conditioning.
Can I pay my booking by bank transfer?
Yes. You can settle your stay via bank transfer to Skiworld Valmorel SARL, CIC Moutiers bank, IBAN FR76 1009 6182 2400 0554 4580 190, BIC CMCIFRPP. Please mention your reservation number as the payment reference.
Can Chalet Du Crey arrange ski lessons for me?
No. Ski schools require direct contact with participants to assess needs and ability levels, so guests must book lessons themselves (e.g., with ESF Valmorel).
Does the cancellation insurance cover COVID-19 related interruptions?
Yes. The interruption policy offered in partnership with SafeBooking explicitly extends to pandemic or quarantine situations, including COVID-19.
Is there an on-site bar and what are its opening hours?
Yes. The hotel’s bar is open daily from 17:00 to 22:00 (closed during dinner service) and is included for All Inclusive guests during those hours.
Does the restaurant offer a special holiday menu?
Yes. The Chalet Du Crey restaurant also proposes a festive "menu des fêtes" that complements its daily home-cooked Savoyard and French dishes.
What products are available in Chalet Du Crey’s online boutique?
The online shop offers branded souvenirs including cotton tote bags, a 325 mL ceramic mug, several styles of Chalet Du Crey T-shirts for adults and children, a green cap, gift vouchers, and other textile items. Orders can be placed online for home delivery or collected at the hotel.
Is there an elevator in the hotel building?
No. Chalet Du Crey has no elevator; all guest rooms are accessible only by stairs.
What equipment does the secure bike storage room include?
The annex building houses a SpaceRail-equipped bike room that accommodates more than 12 bikes and supplies tools for minor repairs, a tyre-pressure station, and charging points for e-bikes.
Can I rent a bicycle through Chalet Du Crey?
Yes. Guests receive a discount at the partner shop SKI BIKE & Co in Valmorel, where a full range of bikes—downhill, enduro, all-mountain, e-MTB, junior, and road—can be hired.
Is there a laundry service for cycling clothing?
A dedicated laundry service for sportswear, including cycling apparel, is available on request; simply ask at check-in or at reception.
Are cycling route maps and advice available at reception?
Yes. Reception provides printed itineraries covering local road and mountain-bike routes, all starting directly from the hotel, and staff can advise on difficulty and terrain.
What is the Pass’Aventure available in summer?
Pass’Aventure is a discounted multi-activity pass that gives Chalet Du Crey guests access to various organised activities in Valmorel village during the summer season.
Can the hotel arrange taxi transfers for guests?
Yes. Reception staff can help organise taxi services, along with ski-pass pick-up and equipment rental assistance.
Which languages are spoken by the Chalet Du Crey team?
Team members speak Dutch, English, French and German, ensuring smooth communication with a wide range of guests.
What does the All Inclusive formula include outside the ski season?
The All Inclusive option provides full board from dinner on arrival to a packed lunch on departure day, table wine and water, an open bar with selected drinks from 17:00–22:00 (except on departure day), plus daily snacks.
Can I purchase gift vouchers for Chalet Du Crey?
Yes. The online boutique offers gift vouchers that can be ordered for home delivery or collected directly at the hotel.
Which meal plans can I book at Chalet Du Crey?
You can choose between a Bed & Breakfast formula ("chambre petit-déjeuner") that includes only the breakfast buffet, or a full All Inclusive package ("tout compris") that covers all meals, selected drinks, and daily snacks.
How far is the annex building from the main hotel and what does it contain?
The annex is located about 30 m from the main building. It houses spacious Standard rooms on two floors and the ski locker that is converted into a secure bike room in summer; guests take breakfast and dinner in the main building.
What does the nightly dinner include?
Every evening the chef serves a freshly prepared three-course menu that combines local Savoyard specialities with international dishes, and the traditional Savoyard raclette is featured during the week.
What on-site assistance can the staff provide during my stay?
Reception can help you pick up pre-booked ski passes, arrange discounted rental equipment, organise taxi services, and offer personalised advice so you get the most from your time in Valmorel.